Healthcare Terms of Service

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These Healthcare Terms of Service (these “Terms”) govern the primary and multi-specialty healthcare services (“Services”) you receive from one or more of the following professional entities based on the state of your primary residence and/or your physical location at the time of a virtual or in-person visit: Rezilient OLH California, PA (for California residents); Rezilient OLH New Jersey PA (for New Jersey residents); Rezilient OLH, PA Medicine (for New York residents); Rezilient OLH, PA (for all other residents) (collectively, “Rezilient Health,” “we,” “our,” or “us”). Rezilient Health provides Services through physicians and other providers who are licensed in accordance with applicable state laws, rules, and regulations (“Providers”). 

Please read these Terms carefully. By clicking “I accept”, “I agree,” or similar when the option is presented to you, or by accessing or using the Services, you acknowledge that you have read, understand, and agree to these Terms and consent to receives Services from Rezilient Health. If you do not agree to these Terms, you are not allowed to use the Services.

You acknowledge and understand that your access to or use of certain Services may be subject to additional or supplemental terms that will be made available to you in connection with your receipt of such Services. Any additional or supplemental terms are incorporated into these Terms by this reference.

CODE OF CONDUCT: Your use of the Services is subject to our Code of Conduct, as described in Section [1]. 

TREATMENT CONSENT AND TELEHEALTH CONSENT: You consent to treatment and Telehealth Services in Section [2].

MANDATORY ARBITRATION NOTICE: Section [5] contains a mandatory arbitration provision that requires the use of arbitration on an individual basis to resolve disputes. This means that You and Rezilient Health are each giving up rights to bring claims against each other in court or in class actions of any kind. 

WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS: While there are important points throughout these Terms, please note that the disclaimers and limitations on our liability are explained in Section [4].

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1. General Provisions

Relationship between Rezilient Health and Rezilient Rezilient Health works closely with DynamicSurgical, Inc. dba Rezilient, a technology company that provides technological and administrative support to Rezilient Health and owns and operates the Rezilient website (www.rezilienthealth.com) and virtual care platform (“Platform”). You acknowledge and agree that your access to and use of the Platform is subject to the Platform Terms of Service. DynamicSurgical, Inc. dba Rezilient is not a healthcare provider and does not provide medical services or medical advice.

Acknowledgment of Rezilient Health Notice of Privacy Practices. You acknowledge that you have received a copy of the Rezilient Health Notice of Privacy Practices.

Location and Eligibility for Services. In order to use the Services, you must be at least 18 years old or the parent or legal guardian of a minor child who is over the age of 7 but under the age of 18. You will be asked for your current state of residence when registering to use the Platform. You agree to notify us and update your state of residence in the Platform if you move. We may ask you to verify your state of residence and/or your physical location at the time of a virtual visit to ensure compliance with applicable law relating to the licensure of our Providers. You acknowledge that you may not be able to access the Services without providing us with your physical location. We reserve the right to refuse to provide Services to you if you are in a jurisdiction that we do not serve. 

Satisfying the above requirements does not guarantee that you will receive Services. In addition to the above requirements, Rezilient Health reserve the right to change or include new requirements as deemed appropriate in its sole discretion without providing prior notice to you.

Code of Conduct and Suspension of Services. Rezilient Health is committed to providing Services in a safe, caring, and inclusive environment. We have developed the Rezilient Health Code of Conduct (“Code of Conduct”) to help us meet this goal. You acknowledge and agree that your use of the Services is subject to the Code of Conduct. We reserve the right to suspend or terminate your use of the Services if we determine that you have violated the Code of Conduct or these Terms.

Changes to these Terms. Except for the Arbitration Agreement contained in these Terms, we reserve the right to change or modify these Terms at any time without prior notice to you. Any new version of these Terms will be available on the Platform. You should check these Terms from time to time to determine if any changes have been made. If you continue to use the Services after we have posted changes to these Terms, you agree to be bound by the modified Terms. If you do not accept the changes, you should immediately stop using the Services.

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2. Provision of Services, Consent to Care, and Telehealth Consent

Virtual and In-Person Services. Where available, Rezilient Health provides Services virtually through the Platform and, where available, in person at Rezilient Health CloudClinics. 

Recording Prohibited. You acknowledge and agree that you are prohibited from taking pictures or using audio or video recording devices or technologies to record any CloudClinic or other Rezilient Health facility or your interactions with a Provider or other care team member. 

Consent to Care. You consent to diagnosis, medical care, and treatment that you have agreed to receive and that is considered necessary or recommended by your Providers, including treatment and services through the use of telehealth technologies. You acknowledge and agree that no guarantees have been made to you about the result of your examination, care, or treatment. You have the right to decline medical care or treatment at any time.

Consent to Telehealth Services. "Telehealth Services" means the delivery of Services using technology when you and your Provider are not in the same physical location, and/or the virtual delivery of healthcare services, including by a Provider or via digital or automated tools, including without limitation tools for medical or health-related diagnosis and treatment. 

The Telehealth Services may be used for diagnosis, treatment, care, follow-up and/or patient education, and include the following: electronic transmission of patient medical records, medical images, and/or other patient data or information; synchronous (i.e., "real time") and asynchronous (i.e., non-"real time") interactions via audio, video, text, and/or data or other electronic communications; automated, electronic or digital tools or services for diagnosis, care, treatment and/or communication pertaining to healthcare or medical matters; and output, transmission or exchange of data from medical devices, sound and video files. 

You acknowledge and agree that:

• You will be informed about your Provider’s credentials prior to or at the beginning of any virtual or in-person visit.
• Rezilient Health and your Provider may make video or audio recordings of your sessions. These recordings will be used and maintained in accordance with Rezilient Health’s Notice of Privacy Practices and all applicable laws.
• You are prohibited from recording or taking pictures of your interactions with a Provider or other care team member without your Provider’s and Rezilient Health’s prior written consent.
• There are various benefits associated with Telehealth Services, including improved access to care by enabling you to remain in your home while the Provider consults with you, more efficient care evaluation and management, and obtaining expertise of a specialist located some distance away. 
• Possible risks associated with Telehealth Services include delays in evaluation and treatment due to deficiencies or failures of the equipment and technologies.
• It is up to your Provider to determine whether your specific needs are appropriate for Telehealth Services. 
• Information transmitted through the Telehealth Services may not be sufficient quality to allow for appropriate medical decision making, thus necessitating a rescheduled telehealth encounter or a meeting with your local healthcare provider.
• You or your Provider may discontinue any Telehealth Services encounter if you or the Provider determine that the telehealth technology used for the encounter is not adequate for the situation.
• You may withhold or withdraw your consent to the use of Telehealth Services in the course of your care at any time. However, if you withdraw your consent, we will not be able to provide certain Services to you.
• The state in which you reside or are located at the time you use the Services may require us to provide additional notices to you or obtain additional consents from you regarding the Telehealth Services. You can review the additional disclosures and consents applicable to you, if any, here. These disclosures and consents are incorporated into these Terms.

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3. Health Information and Communications Consent

Consent to Use and Disclose Health Information. You agree and consent to our use and disclosure of your information as described in the Rezilient Health Notice of Privacy Practices. Without limiting the generality of the foregoing, you specifically agree and consent to Rezilient Health using, disclosing, and/or releasing your information, including your “sensitive health information”, for purposes of treatment, payment, or health care operations, such as with your other health care providers in connection with your treatment, with DynamicSurgical, Inc. dba Rezilient or other contractors and/or affiliates of Rezilient Health for scheduling, billing and other administrative purposes, with any person or entity liable for payment on your behalf in order to verify coverage or payment questions, or for any other purpose related to benefit coverage and payment. “Sensitive health information” includes information about psychiatric treatment, mental health or illness, or developmental or intellectual disability, substance use disorder treatment, and any other type of information that is given special privacy protection under state or federal laws.

Consent to Confidential Telephone and Electronic Communications. You authorize Rezilient Health (and DynamicSurgical, Inc. dba Rezilient on behalf of Rezilient Health) to send confidential communications, including calls, text messages, and emails, to the phone numbers and email addresses we have on file for you and to leave voice messages regarding your health information at such numbers. You further authorize Rezilient Health to communicate with you through chat features available on the Platform. You acknowledge that the content of these communications may include, but is not limited to, health information, preventative care, treatment recommendations, outstanding balances, and requests from Rezilient Health for user feedback as part of your relationship with us. You acknowledge that text messages and emails may be unencrypted and carry some risk that the information in the messages could be read by an unauthorized person, and that we cannot guarantee the security and confidentiality of the unencrypted communications that we send to you and we are not responsible for any unauthorized access that occurs during or after the transmission of any communications to you.

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4. Disclaimer and Limitation of Liability 

The Services are intended for use only within certain states in the United States and its territories. We make no representation that the Services are appropriate or are available for use in states where we do not currently operate or outside the United States. 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL REZILIENT HEALTH, OUR AFFILIATES, AND OUR AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, PROVIDERS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL,  PUNITIVE, OR OTHER INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION THOSE RELATING TO LOST PROFITS OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR YOUR  USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON CONTRACT, WARRANTY, PRODUCT LIABILITY, TORT OR OTHER LEGAL THEORY AND EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. 

TO THE MAXIMUM PERMITTED BY LAW, EXCEPT IN CASE OF NEGLIGENCE OR WILLFUL MISCONDUCT, REZILIENT HEALTH, OUR AFFILIATES, AND OUR AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, PROVIDERS OR AGENTS WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

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5. Dispute Resolution and Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND REZILIENT HEALTH TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM REZILIENT HEALTH. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND REZILIENT HEALTH ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

We want to address your concerns without needing a formal legal case, so we have included a tiered dispute resolution process. This Dispute Resolution section may be modified by written agreement between you and Rezilient Health.

Informal Dispute Resolution. Before filing a claim against Rezilient Health, you agree to try to resolve the dispute informally by contacting legal@rezilienthealth.com. If a dispute is not resolved within thirty (30) days after submission, you may bring a formal proceeding, as outlined below. 

AGREEMENT TO ARBITRATE

You agree that any disputes that you and we are unable to resolve informally will be settled by binding arbitration, except that you and we each retain the right to bring an individual action in small claims court. You will also have the right to litigate any other dispute if you provide us with written notice to opt out of arbitration (“Arbitration Opt-out Notice”) by email at legal@rezilienthealth.com within thirty (30) days following the date you first accept these Terms, or if you have not registered for an account, then within thirty (30) days following the date you first use the Services. If you don’t provide us with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any dispute except as expressly set forth above. If a decision is issued stating that applicable law precludes enforcement of any limitations set forth in this Agreement to Arbitrate on the right to arbitrate claims on a class or representative basis, or as part of a consolidated proceeding, as to a given claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in the state or federal courts set forth under Governing Law and Venue in Section 6. All other claims will be arbitrated.

Arbitration Rules. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Dispute Resolution and Arbitration Agreement section. (The AAA Rules are available at https://www.adr.org/Rules.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

Arbitration Process. A Party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. AAA provides a general form for a Demand for Arbitration and a separate form for Demand for Arbitration for California residents. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Arbitration Location and Procedure. The Arbitration shall be held either: (i) at a location determined by AAA pursuant to the AAA Rules (provided that such location is reasonably convenient for you and does not require travel more than 100 miles from your home or place of business); (ii) at such other location as may be mutually agreed upon by you and us; or (iii) via videoconference. If your claim does not exceed $10,000, then the arbitration will be conducted solely based on the documents that are submitted to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the Disclaimers and Limitation of Liability section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration, you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law. 

Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. 

Changes. Notwithstanding anything to the contrary in these Terms, if we change this Dispute Resolution and Arbitration Agreement section after the date you accepted these Terms or access our Services, you may reject any such change by sending us written notice (including by email to legal@rezilienthealth.com) within 30 days of the date such change became effective, as indicated in the “Effective Date” listed at the beginning of these Terms or in the date of our email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any dispute between you and us in accordance with the provisions of this Dispute Resolution and Arbitration Agreement section as of the date you accepted this these Terms or accessed our Services.

No Class Actions. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and we agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Limit on Time to Bring Claims. Any claim or cause of action arising out of or related to your use of the Platform or these Terms must be filed within one year after such claim or cause of action arose; otherwise, such claim or cause of action is permanently barred.

6. Miscellaneous Terms

Entire Agreement. These Terms are the entire and exclusive understanding and agreement between Rezilient Health and you regarding the Services and other subject matter herein, and supersede and replace all previous communications, representations, understandings, and agreements, either oral or written, between the parties with respect to said subject matter, excluding any other agreements that you may have entered into with Rezilient Health.

Governing Law and Venue. Depending on the Rezilient Health professional entity that provides services to you, the following governing laws shall apply to these Terms, without reference to their conflict of laws provisions: for Rezilient OLH California, PA, the laws of the State of California; for Rezilient OLH New Jersey PA,  the laws of the State of New Jersey; for Rezilient OLH, PA Medicine, the laws of the State of New York; and for Rezilient OLH, PA, the laws of the State of Florida. You agree that all disputes not subject to the Arbitration Agreement contained in these Terms will be resolved on an individual basis exclusively in federal or state courts located in St. Louis, Missouri. You irrevocably consent to the personal jurisdiction of these courts and waive all objections to the exercise of jurisdiction by these courts and to this venue. However, you agree that Rezilient may commence and maintain an action or proceeding seeking injunctive or other equitable relief in any court of competent jurisdiction.

Severability. If any provision of these Terms are determined to be invalid, illegal, or unenforceable, the remaining provisions of these Terms remain in full force, provided that the essential terms and conditions remain valid, binding, and enforceable and the economic and legal substance of the transactions contemplated by these Terms are materially preserved.

Survival. Any provision of these Terms that by its nature should survive termination will survive such termination.

Contact Us. If you have any questions about these Terms and/or any other documents referenced in these Terms, please feel free to contact us at legal@rezilienthealth.com.

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STATE DISCLOSURES

Alaska: You understand your primary care provider may obtain a copy of your records of your telehealth encounter. (Alaska Stat. § 08.64.364).

Arizona: You understand that all medical records resulting from a telemedicine consultation are part of your medical record. (A.R.S. § 12-2291.)

Colorado: You are informed that if you want to register a formal complaint about a provider, you should file at https://dpo.colorado.gov/FileComplaint. 

Connecticut: You understand that each telehealth provider shall, at the time of the initial telehealth interaction, ask you whether you consent to that provider’s disclosure of records concerning the telehealth interaction to your primary care provider.  You further understand that your primary care provider may obtain a copy of your records of your telehealth encounter, upon your consent.  (Conn. Gen. Stat. Ann. § 19a-906). 

D.C.: You have been informed of alternate forms of communication between your and a physician for urgent matters. (D.C. Mun. Regs. tit. 17, § 4618.10). Relevant communications with the physician, including those done via electronic methods shall be documented and filed in your medical record. (D.C. Mun. Regs. tit. 17, § 4618.9).

Georgia: You have been given clear, appropriate, accurate instructions on follow-up in the event of needed emergent care related to the treatment. (Ga. Comp. R. & Regs. 360-3-.07(7)).

Idaho: You have been informed that if you want to register a formal complaint about a provider, you should visit the medical board’s website, here: https://dopl.idaho.gov/filing-a-complaint/

Illinois: You have been informed that if you want to register a formal complaint about a provider, you should visit the Illinois Division of Professional Regulation at https://idfpr.illinois.gov/admin/dpr/complaint.html 

Indiana: If a prescription is issued to you, and subject to your consent, the prescriber shall notify your primary care provider of any prescriptions the prescriber has issued for you if the primary care provider's contact information is provided by you. This requirement does not apply if: (A) The practitioner is using an electronic health record system that your primary care provider is authorized to access. (B) The practitioner has established an ongoing provider-patient relationship with the patient by providing care to the patient at least 2 consecutive times through the use of telehealth services. If the conditions of this clause are met, the practitioner shall maintain a medical record for you and shall notify your primary care provider of any issued prescriptions. Ind. Code Ann. 25-1-9.5-7. 

Iowa: You have been informed that if you want to file a complaint, you should fill out the complaint form and email it to the medical board at ibmcomplaints@iowa.gov. (Iowa Admin. Code 653-13.11(147,148,272C)(13.11(18))).

Kansas: You understand that if you have a primary care provider or other treating physician and if you consent to us sharing your information with such provider, we are obligated to send within three business days a report to such primary care or other treating physician of the treatment and services rendered to you during the telemedicine encounter. (Kan. Stat. Ann. § 40-2,212(2)(d)(2)(A). You understand that the complaint process may be found here: https://www.ksbha.ks.gov/departments/disciplinary-investigations/complaint-faqs

Kentucky: You have been informed that if you want to register a formal complaint about a provider, you should visit the medical board’s website, here: https://kbml.ky.gov/grievances/Pages/default.aspx. If requested by you, your physician must share the medical record with your primary care physician and other relevant members of your existing care team. Kentucky Board Opinion on the Use of Telemedicine Technologies (2014), as amended September 15, 2022. 

Louisiana: You understand the role of other health care providers that may be present during the consultation other than the telehealth provider. (46 La. Admin. Code Pt XLV, § 7511).

Maine: You have been informed that if you want to register a formal complaint about a provider, you should visit the medical board’s website, here: https://www.maine.gov/md/complaint/file-complaint

Maryland: Telehealth services may not be provided based solely on an online questionnaire. You have been informed that if you want to register a formal complaint about a provider, you should visit the medical board’s website, here: https://www.mbp.state.md.us/forms/complaint.pdf. 

Nebraska: All existing confidentiality protections shall apply to the telehealth consultation. You shall have access to all medical information resulting from the telehealth consultation as provided by law for access to your medical records. Dissemination of any patient identifiable images or information from the telehealth consultation to researchers or other entities shall not occur without your written consent. You understand that you have the right to request an in-person consult immediately after the telehealth consult and you will be informed if such consult is not available. (Neb. Rev. Stat. Ann. § 71-8505; 471 Neb. Admin. Code § 1-006.05). You have been informed that if you want to register a formal complaint about a provider, you should visit: https://dhhs.ne.gov/Pages/Complaints.aspx 

New Hampshire: You understand that the telehealth provider may forward your medical records to your primary care or treating provider. (N.H. Rev. Stat. § 329:1-d).

New Jersey: You understand you have the right to request a copy of your medical information and you understand your medical information may be forwarded directly to your primary care provider or health care provider of record, or upon your request, to other health care providers. (N.J. Rev. Stat. Ann. § 45:1-62).

Ohio: You understand that the telehealth provider may forward your medical records to your primary care or treating provider. Ohio Admin. Code 4731-11-09(C). 

Oklahoma: You have been informed that if you want to register a formal complaint about a provider, you should visit the medical board’s website, here: http://www.okmedicalboard.org/complaint. Board of Osteopathic Examiners can be found at: https://www.ok.gov/osboe/faqs.html 

Oregon: If you have a concern or complaint about the providers providing care to you, you may contact a board agency to assist you. You understand that the provider may ask if you need more detail. ORS 17-52-677.07. See also Or. Medical Board, Statement of Philosophy: Telemedicine (Oct 2, 2020).

Complaints may be filed with:

Oregon Medical Board

1500 SW 1st Ave., Suite 620

Portland, OR 97201-5847

Complaint Resource Staff: 971-673-2702 | complaintresource@omb.oregon.gov

Rhode Island: If you use e-mail or text-based technology to communicate with your provider, then you understand the types of transmissions that will be permitted and the circumstances when alternate forms of communication or office visits should be utilized. You have also discussed security measures, such as encryption of data, password protected screen savers and data files, or utilization of other reliable authentication techniques, as well as potential risks to privacy. You acknowledge that your failure to comply with this agreement may result in the telehealth provider terminating the relationship. (Rhode Island Medical Board Guidelines).

South Carolina: You understand your medical records may be distributed in accordance with applicable law and regulation to other treating health care practitioners. (S.C. Code Ann. § 40-47-37).

South Dakota: You have received disclosures regarding the delivery models and treatment methods or limitations. You have discussed with the telehealth provider the diagnosis and its evidentiary basis, and the risks and benefits of various treatment options. (S.D. Codified Laws § 34-52-3).

Texas: You understand that your medical records may be sent to your primary care physician. (Tex. Occ. Code Ann. § 111.005). You have been informed of the following notice:

NOTICE CONCERNING COMPLAINTS -Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us. 

AVISO SOBRE LAS QUEJAS- Las quejas sobre médicos, asi como sobre otros profesionales acreditados e inscritos del Consejo Médico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugia, se pueden presentar en la siguiente dirección para ser investigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353, Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us 

Utah: You understand (i) any additional fees charged for telehealth services, if any, and how payment is to be made for those additional fees, if the fees are charged separately from any fees for face-to-face services provided in combination with the telehealth services; (ii) to whom your health information may be disclosed and for what purpose, and have received information on any consent governing release of your patient-identifiable information to a third-party; (iii) your rights with respect to patient health information; (iv) appropriate uses and limitations of the site, including emergency health situations. You understand that the telehealth services meets industry security and privacy standards, and comply with all laws referenced in Subsection 26-60-102(8)(b)(ii). You were warned of potential risks to privacy notwithstanding the security measures and that information may be lost due to technical failures, and you agree to hold the provider harmless for such loss. You have been provided with the location of telehealth company’s website and contact information. You were able to select your provider of choice, to the extent possible. You were able to select your pharmacy of choice. You are able to a (i) access, supplement, and amend your patient-provided personal health information; (ii) contact your provider for subsequent care; (iii) obtain upon request an electronic or hard copy of your medical record documenting the telemedicine services, including the informed consent provided; and (iv) request a transfer to another provider of your medical record documenting the telemedicine services. (Utah Admin. Code r. 156-1-603).

Virginia: You acknowledge that you have received details on security measures taken with the use of telemedicine services, such as encrypting date of service, password protected screen savers, encrypting data files, or utilizing other reliable authentication techniques, as well as potential risks to privacy notwithstanding such measures; You agree to hold harmless Rezilient Health and your Provider for information lost due to technical failures; and you provide your express consent to forward patient-identifiable information to a third party. (Virginia Board of Medicine Guidance Document 85-12).

Vermont: You understand that you have the right to receive a consult with a distant-site provider and will receive one upon request immediately or within a reasonable time after the results of the initial consult. You have been informed that if you want to register a formal complaint about a provider, you should visit the medical board’s website, here: http://www.healthvermont.gov/health-professionals-systems/board-medical-practice/file-complaint; Board of Osteopathic Examiners can be found at: https://sos.vermont.gov/osteopathic-physicians/

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