Nothing. Seriously – $0.

‍

Your Rezilient Health benefit covers you and your dependents (ages 7+) at absolutely no out-of-pocket cost. That means no copays, no deductibles, and no surprise bills for things like lab work, strep tests, or COVID tests taken at a Rezilient CloudClinic.

As often as you need! Whether it’s a one-time checkup or regular visits to stay on top of your health, you can book an appointment every single day if you’d like – all at no cost to you.

Nope! If you already have a doctor you love, you can keep seeing them. But even if you’re not looking to switch, we recommend setting up a visit with us – just to have Rezilient as an option when you need quick, convenient care.

The quality of your care is our highest priority, and we’re committed to providing the best experience possible. If we ever fall short of your expectations, let us know! We’ll do everything we can to make it right.

No. Rezilient is an extra benefit on top of your regular insurance. It gives you $0-cost access to primary care, urgent care, and speciality consults.

We only ask for your insurance so we can:

‍

• Send prescriptions to your pharmacy
• Refer you to outside specialists if needed
• Process lab tests properly (so you don’t get billed by mistake!)

We make healthcare faster, easier, and more accessible. Here’s what sets us apart: 

‍

• More time with your doctor – no rushed visits.
• Same-day and next-day appointments – because no one likes waiting weeks to see a doctor. 
• 24/7 Care Coordination Team – we help with scheduling, referrals, prescriptions, and more. 
• Virtual-first care – see your doctor remotely, with CloudClinic medics assisting as needed.‍
• See what your doctor sees in real-time with our digital exam tools.

CloudClinic: Visit one of our locations where a medic will take your vitals and assist your remote doctor. They can also do labs, tests, and medication administration right there. 

‍

Telehealth: Log into the Rezilient app and meet with your doctor virtually from anywhere – home, work, or even your car (just not while driving!)

‍

Yes! If your benefit includes in-person care, every Rezilient doctor is available at every CloudClinic, so pick the one that’s most convenient for you. 

Absolutely! Whether you visit a CloudClinic or have a telehealth appointment, your provider will assess your needs. If a prescription is necessary, we’ll send it electronically to the pharmacy of your choice for easy pickup.

‍

Some medications are provided on the spot at your Rezilient visit at no cost to you. For other prescriptions, we’ll always find the most cost-effective option based on your insurance’s pharmacy benefits.

If you have lab work done at a Rezilient CloudClinic, it’s covered at $0 cost to you. 

‍

If you need imaging (X-rays, MRIs, etc.), we’ll refer you to an in-network facility, and your insurance will determine the cost. Our Care Coordination team will make sure you get the most affordable option.

‍

Rezilient offers on-site lab services at all our CloudClinics. Our staff provides blood draws and specimen collection in a private, stress-free environment. Your doctor will order the tests based on factors such as: 

‍

• Your age and overall health
• Your medical history
• How long it’s been since your last lab work

‍

Insurance plans vary, and your coverage depends on your specific policy. Most tests are covered by insurance, but we recommend checking with your provider beforehand to confirm any potential costs.

Yes! Our primary care providers can treat a wide range of urgent and acute issues, and with same-day and 24/7 virtual appointments, we’re a great alternative to urgent care. If your condition requires hands-on treatment, we’ll refer you to the appropriate provider.

A lot! Your benefit includes access to over 70 different specialities, including: 

‍

• Cardiology
• Dermatology
• Gastroenterology
• ENT (Ear, Nose and Throat)
• Urology

‍

… and many more. If you need a specialist, we’ll connect you with the right one.

‍

‍

If you need a provider outside of our network, no worries! Our Care Coordination team will handle your referral, making sure it’s within an in-network provider so you get the most affordable care possible.

• Preventative Visit (Annual Wellness Exam): Think of this as your “stay healthy” visit. No urgent issues – just a check-in to discuss your health, risk factors, and lifestyle. Your doctor’s goal: help you stay well before problems arise. 
• ‍

Sick Visit: If you’re not feeling well, experiencing new symptoms, or need a diagnoses/treatment, this is your go-to visit.

We believe healthcare should be: Inclusive & judgement free – We welcome all backgrounds, identities, and health journeys.

• People-first – You’re not just a chart. We treat you as a whole person, not just a list of symptoms. 
• Fast & easy – We cut out the waiting, so you get care when you need it. 
• Tech-powered – Virtual appointments + digital tools mean more access, less hassle. 

Easy! Just book your first appointment through the Rezilient app or at a CloudClinic. No paperwork, no long waits – just fast, friendly care when you need it.

No. Your health information is completely private. While we may provide de-identified, population-level data (like how many employees activated their benefit), your employer has no access to your medical records, patient portal, prescriptions, or visit details.

We take your privacy seriously. Your information is securely stored and protected in compliance with HIPAA regulations. For full details, see our Privacy Policy.