FAQs for Members

Nothing.

Rezilient is provided as a $0 out of pocket benefit to you and your dependents 7 years and older who are covered on your employer's health plan. This includes $0 copay for your visit, $0 deductible, and $0 for any services provided as part of your visit (lab collection, point of care testing, strep tests, covid test, etc.)

You can have an appointment with your Rezilient doctor every day if you wish, and it will still be at no cost to you.

We understand and respect that you have a relationship with other providers and we'll never ask you to leave your current doctor if you're happy with them. However we do recommend completing a visit with us to establish your baseline in case your needs change.

You get access to providers across 70 different specialties, including but not limited to: cardiology, dermatology, urology, ENT, gastroenterology, etc.

If a referral is placed to a provider outside of Rezilient, your dedicated Care Coordination team will work with your insurance to provide a referral to an in-network provider. Our goal is to keep every aspect of your healthcare convenient and affordable.

Rezilient can draw labs at your CloudClinic appointment, for $0 out of pocket, which will then be processed at an off-site facility.Depending on the guidelines set by your insurance network, you may need to cover an additional balance. If an imaging order is placed, your dedicated Care Coordination team will work with your insurance network to provide a referral to an in-network imaging facility. Our goal is to keep every aspect of your healthcare convenient and affordable.

In some cases, we do administer medications at the time of your appointment. Any medication that is administered at your Rezilient appointment will be at a $0 cost to you.Rezilient will always ensure we are prescribing the most cost effective medications as outlined in your pharmacy benefits through your insurance network. 

No. You're still covered by your insurance benefit, while Rezilient gives you access to comprehensive healthcare at $0 cost to you.

We need your insurance information for a couple of reasons: to order medication from your pharmacy; if we need to refer outside of Rezilient, some providers need to make sure you're in-network before they make an appointment; and to process the labs that we draw on-site so you don’t get billed a cash pay amount.

In a CloudClinic appointment, our medics will take your vitals and launch your appointment with your remote primary care physician on the CloudClinic's smart screen. They'll assist the physician during your appointment, take labs and send off your scripts.

In a telehealth appointment, you can be in whatever location is convenient for you. You log in to the Rezilient app on your device and your appointment will take place entirely by video.

Yes! Every doctor is available at every CloudClinic so you can choose the one that’s most convenient for you.

Rezilient provides comprehensive primary care, which is the medical care you need before you might need to see a specialist or before you need to go to a hospital. 
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As your primary care providers, Rezilient will address your essential health needs by: focusing on prevention and screening; working with you to plan for your health; being a secure, comprehensive and accurate hub for your medical records; coordinating your tests, treatments, specialist visits and hospitalizations; providing empathetic, plain-spoken advice; leveraging the latest medical research and technology to get or keep you healthy. 

Women face a special set of health needs. Our primary care physicians are trained in many areas of women's health and can offer guidance and counseling on birth control, breast cancer screening and menopause. And of course we work closely with many of the best OB/GYN specialists in the area, should you ever need a referral.

Our goal is to provide transgender and non-binary patients with gender-affirming service and evidence-based care with an individualized approach to meet your personal goals and needs.

All staff are required to treat any information about a patient’s sexual orientation, gender identity or transgender status as confidential patient information, unless the patient has given written permission to share this information.

We make it easy to request and renew prescriptions. When you have an appointment either in a CloudClinic or by telehealth, your provider will assess your proper course of treatment. If a prescription is required, we can send a prescription electronically to the pharmacy of your choice for you to pick up there.

Our primary care providers can address a wide range of urgent and acute concerns. Because we offer same-day appointments and 24/7 virtual appointments, we're a great option for urgent needs.

The quality of your care is our highest priority and we’re dedicated to giving you the best experience possible. If we ever fail to meet your expectations, contact us and we’ll do our best to fix it.

Rezilient offers our members on-site lab services at any of our CloudClinics. Our staff will draw your blood and collect other specimens in an anxiety-free, private environment. Your physician will order the specific tests you need based on your age, your overall health and health history, and the amount of time since your last set of tests.

Insurance plans vary, and your coverage depends on your specific policy. While most tests are covered by insurance, you may want to contact your insurance provider to confirm before having your test done.

No. While we do provide population data to your employer — like how many people have activated their benefit — everything we share is de-identified. Your employer has no access to your patient portal, notes, medications, or any other information about your individual health.

See our Privacy Policy for in-depth information.