By digitizing the doctor-patient interaction, we actually are able to bring in whichever doctor is needed to solve the problem.
We can then parse that information, store it, and use it to provide better quality care. Additionally, by showing the patient what the doctor is seeing through the connected devices in the CloudClinics, we’re also getting more buy-in from the patient, leading to shared decision-making and shared accountability.
All the pieces to our performance as a care provider matter. In our value-based care approach, aligning providers and patients within the business model is critical: having salaried providers who don’t rely on making extra money by increasing the number of appointments per day means those providers then get to practice medicine without any sort of financial barrier or incentive; and removing copays for patients creates more engagement because they’re using the system without any financial barriers.
Not only for the excellent providers that see patients at Rezilient, but also for the care delivery system that we’ve built. Americans deserve nothing less than high-quality healthcare, and we hope Rezilient’s results can inspire a path forward for other providers.
The National Committee for Quality Assurance (NCQA)’s Healthcare Effectiveness Data and Information Set (HEDIS) is one of health care’s most widely used performance improvement tools.
HEDIS allows Rezilient to benchmark our care outcomes against national standards. More than 235 million people are enrolled in plans that report HEDIS results.
Our calculations come from using the standardized definitions set by NCQA.
HEDIS includes more than 90 measures across 6 domains of care:
- Effectiveness of care
- Access/availability of care
- Experience of care
- Utilization and risk adjusted utilization
- Health plan descriptive information
- Measures reported using electronic clinical data systems
Patient experience is a crucial measure in provider performance, which is why Rezilient distributes an NPS survey to every member after their CloudClinic or telehealth visit.
“Everything about the experience was great! I didn’t feel rushed; very clean office. I felt like I was being heard.”
"The medic and nurse practitioner were so very nice, easy to talk to, listened to my concerns and were very engaged with me.”
"I love my doctor visits from beginning to end! The staff is beyond friendly, my practitioner is friendly with a lovely bedside manner, even though it’s a virtual/physical visit. I also like the quick responsiveness via the patient portal."
"It was a warm and welcoming environment. Every member of the staff was kind. I felt Katie’s approach was great, she took the time to listen to me and my specific needs.”
“The staff always handle my concerns with care. I feel welcome at this facility.”
“The service that they provide is like none other that I’ve ever experienced they were really great fast and accurate I would truly recommend them to the world.”
“Appointments are extremely convenient and the entire staff is helpful. My wife was diagnosed with strep and my daughter and I were able to get a last minute appointment on a Friday to get a test as a precaution. Having that piece of mind heading into a weekend with an impending winter storm is much appreciated.”
